Whenever we concluded experiencing Immigration and Customs and baggage and we had GREAT trouble obtaining the Just one AA Purchaser Service person who was extremely challenging to manage concerning the arrangements for that night and subsequent early morning. We discovered that there have been no hotel rooms readily available. At 11.45 pm he eventually gave us a voucher for the 9AM flight another morning in addition to a $12 voucher for food stuff.
The baggage service (which wasn't American Airways) identified as me at 2am to let me know they would be bringing my bag out to my household!!!
I'm a disabled veteran that has to implement crutches and this was really hard for me. I had especially booked a flight that only had one stop to be sure I might be able to make the excursion.
We boarded the airplane and there have been two awesome gentlemen attendants. They served a person spherical of drinks in a short time and in no way arrived back again close to and questioned if we wanted the rest to drink.
Experienced great client service sine one/seventeen. Been pulled off the FRA flight and stayed for two days in Philly. These days one/19 I'll resume my flight to FRA with nearly par documentation. To my shock the ticket agent for the sign in counter ended up Totally impolite, not helpful and envisioned me to hunt down my baggage which was checked in on the 17th and that I had been unable to retrieve Once i was pulled from the flight on Sunday.
My spouse and I lately took a trip into the Virgin Islands and returned on 3/11/thirteen. Our Flight home on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We ended up alleged to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Ny after a 2 hour layover. We ended up reassured in St. Thomas that we'd make our connection and the airplane would await the connecting travellers. When we arrived in San Juan we identified our flight experienced already taken off. In wanting to solve this we had been scolded for going to the Erroneous counter (We had been sent by an American Eagle personnel for the American ticket counter). Surprisingly although, Although we had fully commited that “faux pas,†he was ready to print a Jet Blue ticket from his American terminal! Thankfully we were being eventually on our strategy to our vacation spot – JFK in Ny. Whenever we requested about our baggage the American agent in San Juan wasn’t certain what to inform us. He said they had most likely missed the flight to JFK as well but to check after we arrived there. As we expected, our baggage didn't comply with us to Big apple so we submitted a assert and were despatched on our way back to Lisbon, CT three hours faraway from The big apple. The following early morning, on three/eleven/13, we called American Airlines about our baggage Which’s exactly where the runaround commenced. We had been initially instructed that our baggage Must have made it to JFK that early morning but they could not explain to.
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I'm writing to tell you of my Terrible encounter flying on American Airlines. To start with off, I used to be confirmed on flight # 1696 from New Orleans to Chicago to get a five:fifteen departure on seven/9/07. Of course after several modifications to this departure time with little or no communication from an Airline representative regarding the delay (until eventually the flight time elapsed and no updates were being built) I inquired and realized the delay was a direct results of inclement climate. On arrival to Chicago’s O’Hare Airport, I discovered that after presenting to my departure gate for my relationship, the flight # 4169 departed underneath twenty minutes prior to my arrival on the gate.
I can not think you board travellers ahead of doing all of your checks about the plane. Leaving your consumers caught for more than two hours without any to little details is complete bullshit. When you are basically the same as each airline With this respect, it’s just not satisfactory to treat your consumers in this way.
I went to my resort and used the subsequent 4 several hours on the phone with AA in an attempt to contain the bag sent to LGA initial thing in the morning, where by I could be waiting around.
The purple tape to get a reaction a couple of authentic messed up trip from start to finish is horrible. I are looking to get a response from AA even so the run close to is what AA needs so you will throw in the towel..GUESS WHAT ? i dont give up very easily. so AA i await your reply.
Even with what occurred on this situation, we hope you can proceed to pick out American Airways for the travel requires. We are going to work flat out making sure that you get the service you assume and are entitled to.
i required to be in chicago with the aforementioned time ten:03pm and so i contacted Yet another airlines (Virgin) who had a flight leaving san francisco at 4pm arriving in chicago at ten:15pm and booked a return flight back. i would like a refund for the entire return flight and also the booked chosen seat of 16F
I recently flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) Considering that the Embraer is a small aircraft with minor leg room, my knees were being embedded from the seat again in front of me, and it had been creating distress for me along with the useful site passenger in that seat. I asked the stewardess (“Ellen) if I could shift towards the exit isle, the place there was extra room. When I requested she said: “We are going to end counting heads just before we start off taking part in musical chairs.†When she concluded counting people, I went in advance and moved to one of two Open up seats within the exit isle–I didn’t talk to her again thanks to her rude reaction The very first time. Ellen arrived above the general public handle process: “Did you move in to the exit isle? Go back to your seat.†I went again right away. She ongoing to the PA: “There might be a $ten,000 good, and I'm not going to shell out it.